Covid-19 is disrupting our lives and challenging conventional wisdom in business. We will ﬁrst look into how people deal with a crisis, and explore how we can better engage with our customers in times of uncertainty. How do we make ourselves essential to our customers, and how can we make an impact on our customers without being physically present?
Following this online webinar, participants will be able to:
- Develop a better understanding of how people experience a crisis and how that can impact our business
- Cultivate alternative ways to engage with your customers from a distance
- Develop an understanding of the importance of being proactive in shaping the "new normal."